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Cancellation instructions

Right to cancel

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right to cancel, you must inform us (KoRo Handels GmbH, Hauptstr. 26, 10827 Berlin, service@korodrogerie.de, Deutschland, Phone: 030 27978641) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us or VAH Jager (Im Gewerbepark 31, 16727 Oberkrämer, Germany) without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Cancellation form sample

(If you want to cancel the contract, please fill out the form below and send it back to us)

– To KoRo Handels GmbH, Hauptstr. 26 , 10827 Berlin, service@korodrogerie.de, Deutschland

– I / We[*] hereby give notice that I /we[*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service[*]

– Ordered on [*] / received on [*]

– Name of consumer(s)

– Address of consumer(s)

– Signature of consumer(s) (only if this for is notified on paper)

– Date

[*] Delete as appropriate


If you finance this contract with a loan, and later revoke the contract, you are no longer bound to the loan, provided both contracts form an economic unit. This is to be assumed if we are your lender, or if your lender makes use of our cooperation with regard to financing. If we have already received the loan at the moment of your cancellation, your lender will assume our rights and obligations under the financed contract in relation to you with regard to the legal consequences of the cancellation or return. The latter does not apply if the subject of the present contract is the acquisition of financial instruments (e.g. securities, foreign exchange or derivatives). 

If you want to avoid a contractual obligation as much as possible, make use of your right of cancellation and also withdraw from the loan agreement if you also have a right to do so.

Return labels

Without prejudice to your legal rights, we will provide you with free return labels for your return. We will send you a link for a return label. You can hand in the return shipment at a parcel shop of the respective provider in Germany.

The Cancellation policy has been prepared with the Trusted Shops’ Legal Text Generator in cooperation with  FÖHLISCH Rechtsanwälte.